What CostaSure checks
The system structures the issue, dates, payments, communications, evidence and desired outcome so the problem is easier to understand and prepare.
Where it applies
CostaSure is built for Spain’s coastal areas, including Spain’s mainland costas, the Balearic Islands and the Canary Islands.
Start free if unsure
Use the free initial issue summary if you are not sure whether your deposit problem is ready for a paid package.
Common rental deposit warning signs
Deposit problems often become harder to deal with when the timeline is unclear, evidence is scattered, or the other side gives vague explanations.
No clear reason
The deposit is withheld without a written breakdown, invoice, inspection report or explanation.
Disputed damage
You are blamed for damage that was already present, not documented, or not properly evidenced.
Delay tactics
The landlord, agent or platform repeatedly delays, avoids written answers or changes the explanation.
What to prepare before starting
A stronger CostaSure check starts with clear facts. If available, prepare the following before submitting your issue.
- Agreement: Rental contract, booking confirmation, reservation agreement or platform booking details.
- Payments: Deposit amount, payment proof, receipts, bank transfer references or card statements.
- Timeline: Check-in date, checkout date, refund promise dates and all important communication dates.
- Evidence: Photos, inventory notes, messages, damage claims, invoices and any refund refusal.
Practical point:
Do not rely only on phone calls or verbal promises. Keep written records, screenshots, payment evidence and a clear timeline.
How CostaSure helps you structure the issue
CostaSure gives the problem a structured Case ID, checks what information is missing and creates an automated first-stage response based on the package selected.
The aim is to move the issue from frustration and scattered messages into a clear chronology, evidence list, problem summary and next-step preparation.
Why rental deposit disputes need clear evidence
Rental deposit disputes in Spain often depend on condition evidence, written explanations and timing. A deposit may be withheld for alleged damage, cleaning, missing items, unpaid amounts or vague deductions, but the position is usually stronger when the facts are organised clearly.
CostaSure helps turn scattered messages, photos, payment records and refund requests into a clearer first-stage complaint structure.
Important rental deposit evidence to organise
- Agreement: rental contract, holiday booking confirmation, platform terms, reservation details or deposit clause.
- Payment proof: bank transfer, card charge, receipt, cash receipt, invoice or platform payment record.
- Check-in evidence: photos, inventory notes, existing damage records and messages about property condition.
- Checkout evidence: final photos, key handover notes, meter readings, cleaning condition and return messages.
- Deductions: written breakdown, invoices, repair claims, cleaning charges or explanations for keeping the money.
- Communication: WhatsApp messages, emails, platform messages, refund requests and refusal replies.
Common rental deposit dispute situations
- The deposit is not returned and no clear explanation is given.
- Deductions are claimed for damage you say was already present.
- The landlord, agent or platform delays the refund without a proper written reason.
- You are charged for cleaning, repairs or missing items without evidence.
- The refund terms were unclear or changed after checkout.
- You need to organise the facts before sending a formal complaint.
Before leaving the property
Take checkout photos before handing back the keys. Include walls, floors, furniture, appliances, bathrooms, kitchen, balcony or terrace, meters, keys and any area where damage or cleaning deductions may later be claimed.
If possible, send a short written checkout message confirming that you have left the property and asking when the deposit will be returned.
Before escalating the complaint
Prepare a short chronology. Explain when the deposit was paid, when you left, what refund was expected, what deductions were claimed, what evidence exists and what outcome you want.
For wider preparation, read the CostaSure Spain Consumer Complaint Guide. If the issue happened during a holiday or short stay, also use the Spain Tourist Complaint Evidence Checklist.
Rental deposit dispute FAQs
What evidence should I keep for a rental deposit dispute in Spain?
Keep the rental contract or booking confirmation, deposit payment proof, check-in and checkout photos, inventory notes, messages, refund requests, deduction explanations and any written refusal.
What should I photograph before leaving a rental property?
Photograph the property condition, keys, meters, appliances, furniture, walls, floors, bathrooms, kitchen, balcony or terrace, and any areas where damage or cleaning deductions may later be claimed.
Can CostaSure help structure a withheld rental deposit complaint?
Yes. CostaSure can help structure the timeline, deposit evidence, checkout condition, messages, deductions and desired outcome before you send or escalate a rental deposit complaint.
Ready to structure your deposit issue?
Start with the free issue summary, or choose a paid package if you want a more complete automated response.
Start CheckFor wider complaint preparation across rental, car-hire, hotel, property and other coastal Spain issues, read the CostaSure Spain Consumer Complaint Guide.