Free first complaint message tool

Complaint Message Generator for Spain

Create a calm first message before escalating a rental, car-hire, hotel, booking, property, tourist or general consumer problem in Spain. This tool runs only in your browser and does not submit your information.

Generate a complaint message Start a CostaSure check

Generate a calm first complaint message

Fill in only what you know. You can edit the generated text before sending it.

Keep the first message factual. Do not start with threats. Ask clearly for the outcome and keep a copy of what you send.

Your draft complaint message

Turn this into a CostaSure check

When this message is useful

Before escalation

Use it as a calm first written request before moving to a formal complaint route.

Before a complaint form

It helps clarify the timeline, evidence and outcome before using a hoja de reclamaciones.

Before paying for help

It gives you a simple starting point. If the issue continues, CostaSure can help structure the file further.

Related CostaSure pages

See the Evidence Strength Checker, how to complain about a business in Spain, Hoja de Reclamaciones in English, or Spain complaint hub.

Free CostaSure tools

Use the free evidence checker, complaint message generator and complaint preparation guides here: Free Tools for Spain Consumer Complaints.

Spain trip affected by a flight problem?

CostaSure also has a safe flight-disruption add-on for Spain-related trips. It helps organise first-stage evidence, refund/rerouting facts, airline complaint wording and possible AESA escalation preparation — without positioning CostaSure as a flight compensation claims company.

Flight delayed or cancelled

Check the facts, airline reason, refund/rerouting position and first complaint step.

Airline refund problem

Organise refund, voucher, travel-agent and airline-response evidence before escalating.

Missed connection

Check whether the journey was one booking, what caused the delay and what rerouting was offered.

Denied boarding

Prepare gate evidence, airline reasons, rerouting/refund offers and complaint wording.

Flight evidence checklist

Collect airline messages, boarding evidence, receipts and complaint history before escalation.

AESA complaint preparation

Prepare documents and chronology where Spain is the correct passenger-rights route.